Terms & Conditions

📄 Terms of Service ▼

1. Acceptance of Terms

By accessing and using the iLotto platform ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Platform.

2. Eligibility

You must be at least 18 years of age to use this Platform. By registering, you confirm that you are of legal gambling age in your jurisdiction. iLotto reserves the right to request proof of age at any time.

3. Account Registration

You must provide accurate and truthful information during registration.
Each person may only maintain one account.
You are responsible for maintaining the security of your account credentials.
You must not share your account with any other person.

4. Deposits and Withdrawals

All deposits are for the purpose of purchasing game tickets and entries.
Deposited funds cannot be withdrawn; only verified winnings can be withdrawn.
Withdrawals require identity verification (KYC).
Withdrawal processing times vary by payment method (typically 1-24 hours).
Minimum and maximum withdrawal limits apply as per operator configuration.

5. Games and Draws

All game outcomes are determined by certified Random Number Generators (RNG).
Draw results are final and binding.
Ticket purchases are non-refundable once confirmed.
iLotto reserves the right to cancel or postpone draws under exceptional circumstances.

6. Winnings and Taxes

Winners are responsible for any applicable taxes on winnings as per local regulations. iLotto may withhold taxes as required by law before disbursing winnings.

7. Prohibited Activities

Use of automated software, bots, or scripts.
Money laundering or any fraudulent activity.
Collusion with other players.
Creating multiple accounts.
Any attempt to manipulate game outcomes.

8. Termination

iLotto reserves the right to suspend or terminate any account that violates these terms, with or without notice.

🔒 Privacy Policy ▼

Information We Collect

We collect the following information to provide and improve our services:

Personal Data: Name, phone number, email address, date of birth.
Verification Data: Government-issued ID details for KYC compliance.
Transaction Data: Deposits, withdrawals, game purchases, and winnings.
Usage Data: Session duration, games played, device information.

How We Use Your Information

To provide and maintain our gaming services.
To process transactions and payouts.
To verify your identity and prevent fraud.
To enforce responsible gaming measures.
To comply with legal and regulatory requirements.
To send service-related communications.

Data Security

We use industry-standard encryption (256-bit SSL) and security measures to protect your personal information. Your data is stored securely and access is restricted to authorized personnel only.

Data Sharing

We do not sell your personal information. We may share data with regulatory bodies as required by law, payment processors for transaction processing, and fraud prevention services.

Your Rights

You have the right to access, correct, or delete your personal data by contacting our support team. Note that certain data must be retained for regulatory compliance.

🍪 Cookie Policy ▼

What Are Cookies

Cookies are small text files stored on your device when you visit our platform. They help us provide a better user experience.

Cookies We Use

Essential Cookies: Required for authentication and platform security. Cannot be disabled.
Session Cookies: Maintain your login session and game state. Expire when you close your browser.
Preference Cookies: Remember your settings such as language and sound preferences.
Analytics Cookies: Help us understand how you use the platform so we can improve it.

Managing Cookies

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning correctly.

⚖️ Responsible Gaming Policy ▼

Our Commitment

iLotto is committed to promoting responsible gaming. We provide tools and resources to help you stay in control of your gaming activity.

Player Protection Tools

Limits are tiered based on account verification status. Verify your identity for higher limits.

Wager Limits (Unverified): Limits apply based on your verification status.
Wager Limits (Verified): Higher limits for verified accounts.
Deposit Limits (Unverified): Limits apply based on your verification status.
Deposit Limits (Verified): Higher limits for verified accounts.
Withdrawal Limits: Limits apply based on your verification status.
Express Withdrawal Charge: Withdrawals exceeding the daily limit are subject to a 40% express processing charge. The player receives 60% of the requested amount. Express withdrawals require admin approval and are processed within 24-48 hours. This charge is non-refundable once the withdrawal is approved.
Session Time Limits: 3-hour daily session limit with automatic logout. Configurable per player.
Inactivity Timeout: Automatic logout after 15 minutes of inactivity.
Cooling-Off Periods: Limit decreases take effect immediately. Increases require 24 hours (daily) or 72 hours (weekly/monthly).
Self-Exclusion: Temporarily (24h, 7 days, 30 days, 6 months) or permanently exclude yourself from the platform.
Activity History: Full transparency of your gaming and transaction history.

Underage Gaming Prevention

We strictly prohibit underage gaming. All players must be 18 or older. We use identity verification to ensure compliance. Any accounts found to belong to minors will be immediately closed and any deposits refunded.

Problem Gambling

If you believe you may have a gambling problem, please visit our Responsible Gaming page for self-help tools and helpline contacts.

🎁 Rewards & Promotions ▼

iRewards Program

iLotto operates a loyalty rewards program ("iRewards") that provides data bundles, airtime, and other benefits to active players.

Eligibility

Rewards are earned through actual gameplay (wager amount and ticket count). Simply holding a balance does not qualify.
Each player may claim a maximum of 3 rewards per day.
Registration bonuses are limited to one per account and subject to availability.

Monday Data Drop

Weekly rewards are calculated based on the previous week's play activity (Monday to Sunday).
Rewards are made available every Monday at 6PM CAT.
Players qualify for the highest tier they meet — tiers are based on total wager and ticket count.

Claiming Rewards

Rewards must be claimed within 7 days of being earned. Unclaimed rewards expire automatically.
Data and airtime rewards are provisioned to the phone number registered on your account.
In-app rewards (free spins, free plays) are credited instantly upon claiming.
Failed provisions are automatically retried. If provisioning fails after retries, contact support.

Modifications

iLotto reserves the right to modify, suspend, or discontinue the iRewards program at any time. Reward tier thresholds, values, and availability may change without prior notice. Any rewards already earned and unclaimed at the time of program changes will remain valid until their expiry date.

Anti-Abuse

Accounts found to be exploiting the rewards system (including but not limited to creating multiple accounts, colluding with other players, or using automated play) will have their rewards revoked and may face account suspension.

⚖️ Dispute Resolution ▼

Filing a Complaint

If you have a complaint regarding any aspect of our service, please follow this procedure:

Contact our support team at [email protected] with a detailed description of your complaint.
Include your account details, relevant transaction IDs, and any supporting information.
Our team will acknowledge your complaint within 24 hours.
We aim to resolve all complaints within 14 business days.

Escalation

If you are not satisfied with the resolution, you may escalate your complaint to the relevant gaming regulatory authority in your jurisdiction.

Governing Law

These terms are governed by the laws of the jurisdiction in which the operator is licensed. Any disputes shall be subject to the exclusive jurisdiction of the courts in that territory.

Limitation of Liability

iLotto shall not be liable for any indirect, incidental, or consequential damages arising from use of the Platform. Our total liability shall not exceed the amount deposited by the player in the preceding 12 months.

📜 Terms & Conditions